This month from NetSupport Software,
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NetSupport enhances existing ITIL® Help Desk offering
to deliver improved workflow efficiencies.
NetSupport
have announced the launch of NetSupport ServiceDesk version
3.0. As well as introducing a raft of new and enhanced
features, this new version sees a total rebranding of
NetSupport’s existing web-based ITIL® solution, NetSupport
DNA Helpdesk, two-time winner of Network Computing’s Service
Management Product of the Year award.
With its restyled interface and clearly defined workflow
processes providing ‘out-of-the-box’ compatibility with
the core Incident, Problem and Change Management ITIL®
guidelines, it’s now even easier for support teams to
manage customer expectations and minimise the amount of
system downtime; and as a fully web-based solution, NetSupport
ServiceDesk is easily integrated into your existing IT
infrastructure without the need for a lengthy implementation
and training phase.
Click
Here to read the full NetSupport ServiceDesk press release
New
NetSupport Manager v11 Receives Glowing Report
From Network Computing
The evidence would suggest that the recent launch of NetSupport
Manager version 11 is set to maintain the products position
as the market leading multi-platform Remote Access solution.
Network
Computing's test lab have just put version 11 through
its paces and as can be seen from the closing summary,
the review was very positive.
"In
our view remote control software simply doesn't get any
better than this. NetSupport Manager 11 provides everything
a support department could possibly need as it's very
simple to deploy, delivers a wealth of highly accessible
features and combines these with extreme ease of use and
good value."
Click
Here to read the full review
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NetSupport Join With Microsoft For
Launch of Windows MultiPoint Server 2010
NetSupport are delighted to announce
a new collaboration with Microsoft. Windows
MultiPoint Server 2010 is a new low-cost shared-resource
computing solution for schools aimed at providing more students
with access to a computer. With Windows MultiPoint Server
you use a single ‘host’ computer to give multiple
user stations access to computing for a fraction of the
purchase, maintenance and operating cost of the traditional
one-to-one computing model. Even energy consumption and
associated costs can be lower because you’re only
powering one computer and its associated stations rather
than multiple computers.
To support this technology NetSupport have developed NetSupport
School Centralized Computing Edition (CCE), a specially
optimised version of NetSupport School that provides teachers
in MultiPoint Server environments with best-of-breed class
management tools.
CLICK
HERE to learn more.
Windows MultiPoint Server (WMS) is
proving particularly popular in schools across Eastern Europe
and Africa. One such school who have been piloting the technology
is Moscow High School #548 and their Vice Principal, Elena
Shimutina gave us an overview of how ICT lessons at the
school have benefitted from the combination of WMS and NetSupport
School CCE. Read
the full case study here.
Delegates at the recent African ICT Best Practices Forum
have also had the opportunity to see WMS and NetSupport
School CCE in action. During the event a number of ‘real-life’
case studies were presented and these provided the ideal
opportunity to see the various ways ICT is being implemented
across different parts of the continent. One such case study
that proved to be of great interest involved a live video
link to the Tamaghza school in Tunisia who have recently
installed WMS and NetSupport School CCE. Click
here to read more
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  The latest addition to NetSupport's product range, NetSupport Notify, provides a cost-effective, secure and powerful desktop notification and alerting solution for both school and corporate networks.
Designed to get round the immediacy issues of more traditional forms of communication, NetSupport Notify enables you to deliver attention-grabbing alerts and notifications direct to your users' desktops.
Click Here to find out more and to download a free 30-day trial.
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New
NetSupport Manager v11 offers a fresh user
experience with a restyled interface, performance improvements
and a range of shortcut features that now make it even easier
for you to support the diverse range of systems now in use
across the modern enterprise.
Click here to take a closer look at whats new in NetSupport
Manager v11.
Click
Here to find out more and to download a free 30-day
trial.
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IT assets account for the largest proportion of the overall IT spend, therefore ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organisation where TCO (Total Cost of Ownership) is high on the agenda.
NetSupport DNA provides a modular solution offering Hardware and Software Inventory, Software License Management, PC and Network Alerting, User and Change Management, Application and Internet Metering, Software Distribution and a Web based Helpdesk solution.
Recently launched NetSupport DNA v3.0 incorporates a number of highly relevant
enhancements designed to help Network Managers meet the
support needs of the modern enterprise.
Key among these is the introduction of a new Energy Monitor
component that provides department heads with a simple and
concise high-level summary of potential energy wastage across
an organisation by computer systems that are left powered
on out of business hours.
New NetSupport DNA v3 was recently put through its paces by one of the IT industry's leading Test Labs. Click Here to read the full report.
Latest DNA Reviews: Vital, Network Computing & PCPRO
Click Here to find out more and to download a free 30-day trial.
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The
availability of mission critical systems is key to the
success of any modern organisation and to the productivity
of the staff that use them. Ensuring this is the case
relies on the ability of your IT support team to deliver
an effective and timely response to issues as they arise.
Available
to purchase as either a standalone solution or as part
of the full DNA Asset Management suite, NetSupport ServiceDesk
helps you effortlessly track, organise, manage and answer
the toughest desktop support challenges.
Web-based
and fully compliant with the mandatory ITIL best-practice
standards, NetSupport ServiceDesk provides your support
team with the tools needed to manage customer expectations
and minimise the amount of system downtime.
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Fully
web-based.
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Incident,
Problem & Change Management based on ITIL®
guidelines.
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Customisable,
multi-lingual interface.
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Incoming/Outgoing
Email Processing.
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Automated
assignment & prioritisation.
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Automated
escalation processes.
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Powerful
real-time management reports.
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Searchable
knowledge base and solution lookup.
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Active
Directory integration.
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Support
for mobile devices.
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Hardware/Software
Inventory.
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Full
integration with NetSupport’s Remote Access
&Asset Management solutions.
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Click
here to find out more and to download a free trial.
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Deliver Instant - On Demand
- Support or pre-sales assistance to your
customers anywhere in the world utilising any Internet connection.
Flexible licensing and no software pre-installation.
The latest version of NetSupport 24-7 now includes :
- A newly designed and enhanced Operator Console.
- Support for Remotely Rebooting (and reconnecting to)
a customer's PC.
- PIN Code sessions (issue a customer a code, when entered
they connect direct to you).
- Enhanced MAC OS support for customers.
- Additional international gateways for even faster remote
control.
Try
NetSupport 24-7 absolutely free for 14 days.
 Click here - and you can be operational within minutes, no functional limitations and available to customise for your organisation.
Click here to find out more and see what the experts say.
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Since 1994 NetSupport School has helped teachers and trainers improve the efficiency of ICT teaching by centrally instructing students on their computer. Year on year the product has evolved to ensure that it continues to meet the challenges of the modern classroom; introducing tools that monitor internet, application and printer activity, collaborative features that promote interaction between teacher and student and options that help reinforce key learning points.
  Recently launched NetSupport School version 10.5 adds Audio Monitoring to the product's already extensive list of management tools. Take a look at what else is new in version 10.5 - click here.
 View a brief tour of NetSupport School, click here.
White Papers:
 Using, Monitoring and Controlling online resources and the internet.
Effective Classroom and Library Printer management.
Click Here to find out more and to download a free 30-day trial. 
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 NetSupport Protect is the number one choice of IT administrators and technology co-ordinators to protect Windows® operating systems and desktops from unwanted or malicious changes.
NetSupport Protect provides a secure, reliable and productive computer environment. With its extensive list of security features and intuitive format, NetSupport Protect guarantees that users are getting the most out of their computing experience, whilst safeguarding both the configuration and content on their systems.
NetSupport Protect now includes as standard integrated hard disk protection and roll back technology. In addition to the existing functionality that keeps users on task by locking down desktop configuration, the product now also effortlessly protects your operating system and associated files from accidental or malicious deletion and provides a mechanism for automatic restoration on re-boot.
Click
here to learn more and download a FREE 14 day trial.
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Upcoming Events
Kuala Lumpur Convention Centre, Malaysia 11 October 2010 to 12 October 2010
Booth #1549-1551, Anaheim Convention Center, California 12 October 2010 to 15 October 2010
Citywest Conference Centre, Dublin 15 October 2010 to 16 October 2010
Javits Convention Center, New York 18 October 2010 to 22 October 2010
Stand E100, Olympia, London 12 January 2011 to 15 January 2011
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My
Support - FREE automated notifications and updates for your
licensed products.
Sign
up for FREE to the NetSupport "My Support" service
today. If you have a licensed copy of any of our products,
once registered you will receive product updates and technical
documents direct to your Inbox. When a new version of each
product is released you will also automatically have access
to your updated license key on release day, and will be able
to download your new product setup files without using our
normal registration process. Register
today.
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Telephone
Technical Support is available 9am - 5pm (gmt), on +44 (0)1778 382272
Also, why not contact Technical Support via our live Chat service.
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Phone: +44 (0)1778 382270
Fax: +44 (0)1778 382280
e-mail: sales@netsupportsoftware.com
Award winning software from an award winning company...
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