NetSupport Notify News

Comerica Deliver Key Messages with NetSupport Notify

Wed, 27 Jul 2010 09:58:00 GMT

Comerica’s Banking Center Help Desk and the Branch Assistance Administration groups needed the ability to send broadcast messages to approximately 500 banking centers.

The existing technology used by the bank was outdated and required dedicated workstations with mainframe connectivity. This technology lacked flexibility, a user-friendly interface, and did not conform to the bank’s security requirements.

Comerica identified the following requirements for the replacement product:

· Provide a “user-friendly” graphical user interface
· Provide the ability to send notification to select banking centers, regions or all banking centers
· Provide a success/failure status message back to confirm whether a message was sent and received

Information Security also identified the following requirements:

· Restrict access by user id and role (e.g. Administrator)
· Able to integr....

Story Group Find A Solution To Their Communication Issues With NetSupport Notify

Tue, 12 Jul 2010 10:44:00 GMT

Since installing Desktop Alerting solution NetSupport Notify, the Story Group's internal paging system has been made redundant.

As Technical Support Manager John Miller explains; "We were looking for ways to improve internal communication and needed a solution that enabled staff to quickly and easily post messages to colleagues. Staff used to page-call one another but we've found that NetSupport Notify provides a much more immediate service. The product has been so successful that we've now removed the paging system."

A growing number of organisations across the business and education sectors are starting to see the benefits of using NetSupport Notify. Urgent or routine notifications can be delivered to all or selected desktops across a network in an instant and unlike traditional forms of communication of the sort used by The Story Group, messages can't be skipped, ignored, saved for later or get lost in a busy inbox!

About St....

The Chartered Institute Of Purchasing & Supply Establish A Disaster Recovery Plan With Help From NetSupport

Thu, 30 Jun 2010 09:23:00 GMT

The Chartered Institute Of Purchasing & Supply (CIPS) have chosen NetSupport to remotely host their Disaster Recovery Servers.
CIPS is the leading body in procurement and supply chain management, helping individuals, business, organisations and the profession as a whole to maximise the benefits of procurement practice. Membership of the organisation provides many benefits including a comprehensive range of courses, conferences and publications. CIPS also offers business solutions packages.

Ensuring continuity of service to their customers is key and this led CIPS to look for a partner who could help minimise the amount of system downtime in the event of unforseen circumstances impacting on this objective.

As one of the leading providers of Business Continuity and Disaster Recovery services in the East Midlands and East Anglia, NetSupport were ideally situated to help the South Lincolnshire based organisation.

However, as Brett Car....

Netpack Improve Staff Communication With NetSupport Notify

Thu, 9 Jun 2010 10:52:00 GMT

Mail order fulfilment specialists Netpack have found the solution to their internal communication issues.

With a large distribution centre based in Penzance, Cornwall, the company relies on a range of bespoke software to manage workflow but as IT Executive Tony Bell explains, communicating urgent system related messages to the 50 plus staff was proving difficult; “The IT team regularly need to update or perform maintenance on the applications used by our Customer Services department. This is often during work time and therefore has an impact on their ability to service customer orders. Under our old procedures we were issuing service announcements via email but these were not being read in a timely fashion and this was introducing frustrating delays for us.”

“Since discovering NetSupport Notify the problems have disappeared. The product enables us to send an instant alert or notification direct to all or selected desktops across the compa....

NetSupport Host Their Latest Business Continuity Open Day

Thu, 2 Jun 2010 16:08:00 GMT

‘Making Business Continuity and BS25999 work for you’ was the theme as local business leaders and business continuity planners gathered at NetSupport’s Market Deeping HQ for a recent Open Day hosted by NetSupport and their specialist Risk Management partners BGG Associates and CWL Systems.

As one of the leading providers in the region, a fact confirmed by the company’s recent nomination for Specialist Business Continuity and Disaster Recovery Supplier of the Year at the National Business Continuity Awards, NetSupport are well qualified to advise businesses on the need for effective Business Continuity and Disaster Recovery planning.

The aim of the day was to provide delegates with an overview of business continuity and how the British Standard BS25999* can improve their business processes. After opening presentations by NetSupport’s Ravi Pathak, BGG’s David Gregory and Nick Lee from CWL, delegat....

Norwegian Educators Gather In Trondheim For NKUL 2010

Tue, 17 May 2010 09:21:00 GMT

NKUL is Norway’s premier education technology conference and exhibition and the 2010 event recently held in Trondheim has certainly maintained that status.

Educators from across the region come to NKUL to see the latest ICT innovations and with technology playing an ever-increasing part in Norwegian schools there was plenty of interest in the vast array of hardware and software solutions on offer.

NetSupport’s Norwegian partners COMMAXX and Aktiv IKT were on hand to showcase the latest enhancements to the company’s range of Desktop Management and Support solutions and as Product Manager Lars Petter Lilleng explained, a large number of visitors were particularly keen to take a look at NetSupport School; “With computers now playing such a vital role in day-to-day teaching, many ICT teachers are starting to see the benefits of using Classroom Management software to help them deliver more effective computer led lessons and NetSupport Sc....

Robert Koch Institute Get The Message Across With NetSupport Notify

Thu, 12 May 2010 14:15:00 GMT

Berlin’s Robert Koch Institute is Germany’s central federal institution responsible for research into disease control and prevention. Effective internal communication plays a vital role at the Institute but with the potential for emails to get ‘lost’ in a busy inbox they decided to look for a solution that would guarantee the recipients attention!

The Institute’s Administration team now use NetSupport Notify to deliver routine or urgent messages direct to end user desktops, safe in the knowledge that they can’t be skipped, ignored or saved for later.

Each message can carry a priority level and a request for acknowledgment. The delivered message automatically takes screen focus on recipient computers and can be accompanied by an audible alert.

About Robert Koch Institute
The Robert Koch Institute is one of the most important institutions for health protection in Germany. Located in Berlin ....

Latest IT Innovations Unveiled at Interop Las Vegas

Wed, 4 May 2010 16:08:00 GMT

The impressive surroundings of the Mandalay Bay Hotel in Las Vegas have just played host to Interop, one of the world’s leading business technology events.

Interop is always guaranteed to provide a comprehensive understanding of all the latest IT innovations and as usual the NetSupport team were on hand to give visitors a first sight of the latest developments in their range of Desktop Management solutions.

With updates to both NetSupport Manager and NetSupport DNA Helpdesk due for release through May, Interop proved the ideal environment to promote both launches as NetSupport’s CEO Marcus Kingsley explained; “With an increase in foot traffic, we are tentatively confident of finally seeing the visible early signs of recovery. Interop has again proved to be a rewarding week for us and it was great to be able prepare visitors for the forthcoming product updates. An increasing number of IT Support teams are looking for a truly cross-platform....

NetSupport Showcase Their Latest Updates At The Service Desk & IT Support Show

Sat, 30 Apr 2010 11:24:00 GMT

Europes largest IT service management event, the Service Desk & IT Support Show, has just closed its doors and with an increase in overall visitor numbers it has been a busy and fruitful couple of days for the NetSupport team.

Visitors to the NetSupport stand were the first to see the exciting new updates to leading multi-platform Remote Support solution NetSupport Manager ahead of the forthcoming global launch of version 11.

The latest version offers a fresh user experience with a restyled interface, performance improvements and a range of shortcut features that now make it even easier for you to support the diverse range of systems now in use across the modern enterprise.

Highlights in version 11 include a new dynamic Auto-Groups facility that provides an instant hierarchal view of your remote Client machines by platform and operating system. With a number of manufacturers now shipping servers, laptops and desktops that support Intel vPro ....

Bispebjerg Hospital Improve Internal Communication With NetSupport Notify

Sun, 24 Apr 2010 12:34:00 GMT

Copenhagen's Bispebjerg Hospital have discovered how a simple and inexpensive Desktop Alerting solution can break down internal communication barriers!

Since installing NetSupport Notify across their network of computers, hospital administrators have been able to deliver attention grabbing routine or urgent alerts direct to desktops without needing to worry about the message getting 'lost' in a busy inbox! Messages take screen focus and can't be skipped, ignored or saved for later.

The system has the flexibility to allow notifications to be sent to all or selected users, they can include an audible alert should extra emphasis be required and can be fully customised with the organisations branding.
NetSupport Notify has certainly helped get the message across as far as Bispebjerg Hospital are concerned.

About Bispebjerg Hospital
Bispebjerg is one of the hospitals in the Capital Region of Denmark. Along with a number of....

2010 Business Continuity Awards Recognise NetSupport

Fri, 15 Apr 2010 17:08:00 GMT

The CIR Business Continuity Awards recognise excellence within the field of business continuity and operational risk management and Peterborough based NetSupport have been named a finalist in the Specialist Business Continuity And Disaster Recovery Company Of The Year category.

Ensuring the ongoing viability and success of their business in the event of a disaster has become a key objective for many business leaders in recent years and the awards were established to bring focus to those Business Continuity providers who excel in their field.

The judges commended NetSupport for the investment they have made, and continue to make, in providing customers with the latest state-of-the-art facilities combined with the highest levels of customer service. A recent extension of the company’s infrastructure has seen an increase in seat capacity as well as the introduction of an additional data-centre and cutting e....

NetSupport’s Education Range Showcased at iCTLT 2010

Thu, 7 Apr 2010 14:54:00 GMT

The International Conference for Teaching and Learning with Technology, iCTLT, provides educators from across the Asia Pacific region with the opportunity to learn how to enhance teaching and learning through the use of technology and NetSupport’s partner in the region, Topaz Solutions, were on hand to showcase the latest developments in the NetSupport range of education solutions.

Held over 3 days at the Suntec Convention Centre in Singapore, the event is jointly organised by the Ministry of Education Singapore and the International Society for Technology in Education and the theme for this year’s conference was ‘Advancing Learning with ICT: Innovate Collaborate Transform’.

In addition to the Conference, iCTLT 2010 incorporated two educational exhibitions, the Ministry Of Education ExCEL Fest and the Educational Resources Exhibition.

Over 50 leading ed....

NetSupport Provides Co-location facilities to AKM-IT Services

Wed, 30 Mar 2010 15:03:00 GMT

AKM, a specialist IT solutions supplier for businesses based in Ely, Cambridge, St Ives and the surrounding area, are the latest company in the region to choose NetSupport as their provider of co-location facilities. With two fully equipped data centres, NetSupport offers the most secure hosting environment for your critical data.

About AKM
Since 1998, AKM has worked closely with customers to offer expert IT solutions. AKM has a proven track record of providing customers with forward thinking and robust solutions that allow growth while maintaining reliability and minimising cost.

Based at Broad Street, Ely in Cambridgeshire AKM have an established customer base in East Anglia which continues to expand.

AKM provides services to all types of business ranging from fresh fruit producers and packers to office based retailers.

www.akm-it.co.uk

IPON 2010 Brings The Latest Technology To Dutch Educators

Thu, 24 Mar 2010 13:55:00 GMT

The recent IPON show held in Utrecht gave Dutch teachers and ICT professionals the opportunity to view the latest offerings in education technology and our partner in the region, LCS Systemen BV, were on hand to showcase NetSupport's range of Classroom and Network Management software solutions.

This years event saw a 10% increase in visitor numbers, proof if it were needed of the important role that ICT now plays in Dutch schools both in and out of the classroom.

LCS's Ben Kessler was certainly delighted with the feedback he received from visitors; “We met many new and existing customers and the event proved to be the perfect forum for us to outline the benefits of the NetSupport range. For many people Classroom Management software like NetSupport School is quite a new concept and it was rewarding to see how amazed they were by the wealth of features the product offers and how it could help them improve the effectiveness of their ICT teaching.”....

TCEA Visitors Learn How NetSupport Can Help Improve The Efficiency Of IT Teaching

Wed, 16 Feb 2010 14:43:00 GMT

The Austin Convention Center has closed its doors at the end of a busy TCEA Convention.

As well as the conference element, delegates were able to see the latest developments in Education Technology at the supporting exhibition and NetSupport staff were on-hand to demonstrate the latest updates to their range of classroom and network management solutions.

Market-leading class management solution NetSupport School is always high on the agenda for many visitors and judging by the feedback received they weren’t disappointed with what they saw. Recently launched version 10.5 has introduced an innovative link between visual and audible student monitoring. The product's new Audio Monitoring component proved a big hit, especially among those involved in the teaching of modern foreign languages where multimedia is playing an ever-increasing part.

Since its 2008 launch NetSupport Notify has become a popular choice for school’s lo....

NetSupport Short-Listed For Education Resources Award

Thu, 3 Feb 2010 12:16:00 GMT

For the 2nd year running NetSupport have been recognised for their work overseas by being named a finalist in the Education Exporter of the Year category at the BESA organised Education Resources Awards.

With a global install base in excess of 8 million systems, NetSupport’s software is the preferred choice for educators in more than 100 countries. In recent years NetSupport have seen considerable growth in emerging markets as the need to drive up academic attainment through the use of technology is recognised throughout the world.

In North Africa NetSupport solutions have been adopted by the Ministries of Education in Morocco and Libya, both of which have seen the rollout of tens of thousands of PCs across the two countries as part of their ambitious plans to bring leading technology to schools. In the middle-east NetSupport School is the defacto solution for all schools in Saudi Arabia, where over 180,000 copies of our classroom technology are util....

NetSupport's Education Range Showcased at EDUCA

Wed, 2 Feb 2010 10:24:00 GMT

Finland's premier Education Technology event EDUCA has just closed its doors after a busy two days and NetSupport's partner in the region, Netmedia, were on hand to demonstrate the latest updates to its range of educational software.

Market leading Classroom Management solution NetSupport School attracted most attention as Netmedia's Margaretha Karlsson explained; "For many visitors it was their first opportunity to see at first hand version 10.5's new Audio Monitoring component. NetSupport are always one step ahead when it comes to evolving their products and with increased use of technology in the teaching of modern foreign languages this new feature provides an exciting and innovative link between visual and audible class monitoring. NetSupport's investment in localising the product for the Finnish market also played a big part in the large number of leads we have come away with."

"The interest in NetSupport Manager was another highlight ....

NetSupport Continue Their Success At Network Computing Awards

Thu, 27 Jan 2010 13:27:00 GMT

For the 3rd consecutive year NetSupport have been named a finalist in multiple categories at the Network Computing Awards.

2009 saw NetSupport celebrating its 20th anniversary as a leading supplier of Desktop Management and Remote Support software and their longevity is thanks in no small part to the continual evolvement of their product range, a fact recognised throughout the year with a string of industry awards and accolades. NetSupport was awarded BETT Education Exporter of the Year as well as being recognised in the UK IT Industry Awards and National Business Awards. Their products received a wealth of accolades including IT Product of the Year, New Product of the Year and Service Management Product of the Year at the Network Computing Awards.

NetSupport Notify exemplifies NetSupport’s commitment to bringing new and innovative products to market as well as ensuring they continue to meet customer’s needs. Nominated in the New Product of the....

NetSupport's Upgraded Business Continuity Facility Makes The News

Thu, 27 Jan 2010 11:55:00 GMT

Following a recent upgrade to their Business Continuity facilities, which included the installation of a state-of-the-art Fire Suppression system and additional Data-Centres, the Peterborough Evening Telegraph paid a visit to the Market Deeping site to check out what NetSupport have to offer company's looking to implement an effective 'Disaster Recovery' plan.

Thanks to their investment, NetSupport are confident that they offer customers one of the premier Business Continuity, Disaster Recovery and Co-location services in the region.

For more information and to arrange a tour of NetSupport's facilities contact Ravi Pathak, r.pathak@netsupportsoftware.com.

To read the full Evening Telegraph article CLICK HERE.

NetSupport School and NetSupport Notify Are The Highlights Of FETC

Wed, 19 Jan 2010 12:30:00 GMT

The Orange County Convention Center in Orlando has just hosted one of the premier US Education Technology events. FETC is renowned for introducing educators to the very latest IT developments and this year over 500 exhibitors gathered to showcase their products.

NetSupport staff were on hand to demo the latest updates to the company's range of Classroom and Desktop Management software solutions. Visitors were able to see at first hand how NetSupport's complementary solutions can help educational institutions better manage their overall IT infrastructure.

NetSupport School has long been the market leader when it comes to Classroom Management software but the product has evolved in recent times to become much more than a tool used by teachers to monitor student activity in an IT lab. Live demo's of recently launched version 10.5 emphasized how through features such as the new Language Lab mode, the dedicated Technician's Console, digital Student Journal's, L....