NetSupport Inform - KB

Blank screen when viewing a Client that is also viewed using Remote Desktop

Wed, 18 Jul 2006 12:47:07 GMT

The known issue with NetSupport Manager and Remote Desktop (RDP) is resolved in NetSupport Manager 10.30, for details please see Connecting to a Client Machine that is or has been controlled using Remote Desktop

How do I find out the version of my NetSupport product

Tue, 12 Jun 2006 17:03:42 GMT

How do I find out the version of my NetSupport product?

How do I find out the Serial number of my NetSupport Product

Tue, 12 Jun 2006 16:55:13 GMT

It is possible to discover your serial number and other license details for each of the NetSupport Products please follow the instructions for each NetSupport product below for details on how to check your serial number.

Changing the behaviour of the Tutor when attempting to connect to a machines that not available

Wed, 9 May 2006 08:57:02 GMT

When using NetSupport School/Inform you must first connect to the Student machines that you wish to perform tasks to. If one of the machines is not available, this may be turned off or have been disconnected from the network, the Tutor Application would wait up to 30 seconds before the connection times out and an error would be displayed.

Wireless LAN Optimisation in NetSupport School

Fri, 9 Mar 2006 14:17:02 GMT

NetSupport School/Inform version 8.02 and higher has been optimised to provide better performance in a Wireless Local Area Network (WLAN) environment. A new configuration setting has been added to the NetSupport Tutor that can be used to maximise performance for WLAN operation. This setting is displayed on the connectivity section of the NetSupport Tutor configuration and is calle....

Running NetSupport School Tutor from a Portable Device

Fri, 9 Mar 2006 14:16:52 GMT

Using NetSupport School/Inform Version 8.02 and higher, it is easier than before to run the Tutor from a portable device such as USB Pen Drive, Memory Stick or Flash Drive etc.

Unknown Resource error 6307 error when using NetSupport Deploy

Fri, 26 May 2005 09:47:30 GMT

The Deploy Utility within NetSupport School/Inform allows Administartors to distribute the NetSupport School/Inform software from a central location, to other machines with your network.

Support Tool - NetSupport Manager and NetSupport School

Fri, 19 May 2005 12:23:28 GMT

A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed, this Tool then collects and stores these details within a .Zip file.

Receiving a Blank Screen when multiple Tutors are using Broadcast Show

Fri, 12 May 2005 15:51:46 GMT

Within NetSupport School/Inform, there are two different methods used to perform the Show Feature. For more details on the different show modes, see What are the different view modes within NetSupport School/Inform? (TD471).

What are the differences between Normal and Broadcast Show?

Fri, 12 May 2005 15:51:36 GMT

The Show feature allows the NetSupport Tutor to send a realtime view of their screen to each of the student machines.

The NetSupport Tutor requires access to the registry and the installation folder to function correctly

Tue, 9 May 2005 10:47:08 GMT

It it necessary for the user logged onto the Tutor machine to have access to certain registry keys and to access file locations where NetSupport stores it's files, in order to use the Tutor effectively.

Setting the Manager Client or School Student to store security keys using a higher level of encryption

Tue, 9 May 2005 10:20:12 GMT

From NetSupport Manager 8.60/NetSupport School/Inform 7.50f1 and onwards, there is a new client32.ini setting to activate a higher level of encryption for the client security key. This method uses DES encryption to protect the key and has been added due to the discovery of a security weakness within the client32 file.

Keyboard Mapping Control & Tutor Update

Tue, 25 Apr 2005 17:12:22 GMT

Currently not all Keyboard Mappings within NetSupport Manager or NetSupport School/Inform, are being correctly applied when selected. Due to this the following Keyboard Mappings have been updated or added:

Enabling NetSupport School to work with the Windows XP Firewall

Wed, 24 Aug 2004 09:10:46 GMT

When Microsoft Windows XP Service Pack 2 is installed on to a machine, this service pack installs and enables by default the Windows firewall. The Windows Firewall in its default configuration will block all Network activity produced by NetSupport School/Inform.

Not possible to perform the Blank Client Screen function on a Windows 98 Client

Fri, 1 Apr 2004 16:38:48 GMT

In order to perform the "Blank the Client screen" function on a Windows 98 machine the NetSupport Client sends a specific function call to the BIOS.

Jdeveloper conflicts with NetSupport Client causing high CPU utilization

Tue, 23 Feb 2004 09:31:53 GMT

When connecting to a NetSupport Client with JDeveloper installed, the Client32 service may take up to 99% CPU time and causes the system to hang.

Machine name displayed instead of username when prompted for a Username and Password to connect to a Client

Thu, 18 Feb 2004 16:00:56 GMT

By default when the Control is installed it will use the Machine name as the Control name. Therefore when the Control gets prompted to enter in a Username and Password in order to establish a connection to a Client the Machine name/Control name will be the default.

How to find out if the NetSupport Client is running in screen scrape mode

Tue, 2 Feb 2004 16:57:44 GMT

In some cases you might be asked by Technical support staff to confirm whether the NetSupport Client is using GDI hooking or screen scraping to capture the screen information.

NetSupport School Tutor - Client.NSS format

Tue, 26 Jan 2004 11:17:26 GMT

Once a NetSupport Tutor has connected to a Student it becomes a "Known Client" and is stored in the Client.NSS file until such time as the Student is removed from the Tutor Interface.

How to configure NetSupport School to connect only to required Students

Thu, 21 Jan 2004 15:59:43 GMT

When starting the NetSupport School/Inform Tutor it connects to all Students not just the ones for the lesson, other Tutors are then unable to connect to there Students as they are already connected to a Tutor