NetSupport DNA Helpdesk - KB

Unable to Pin NetSupport Software Programs to the Windows 7 Taskbar

Sat, 11 Dec 2009 15:08:53 GMT

Windows 7 includes a feature that allows you to pin your most commonly used programs to the Taskbar. This is achieved by right clicking on the program shortcut and selecting Pin to Taskbar.

Configuring Mobile devices in DNA Helpdesk

Thu, 11 Feb 2009 16:24:35 GMT

NetSupport DNA Helpdesk 2.80 and later includes support for Mobile devices. When DNA Helpdesk is accessed from a mobile device a smaller and simpler set of pages are displayed to the user or operator. DNA Helpdesk detects whether the device being used is a mobile device by looking at the User Agent string that is passed to the Web Server by the browser on the device, and matching this to kn....

NetSupport DNA Helpdesk Database Structure

Wed, 11 Mar 2008 15:26:22 GMT

NetSupport DNA Helpdesk stores all information and and configuration in an SQL database. We have had many requests for information on the Database structure used for NetSupport DNA Helpdesk. The attached pdf file at the bottom of this document describes all the tables in the NetSupport DNA Helpdesk Database there structure and the data that each table contains.

Timeout Expired error when creating a ticket

Tue, 24 Sep 2007 11:15:25 GMT

When creating a ticket you may receive an error after clicking Save after upgrading to NetSupport DNA Helpdesk 2.70.

How do I create a report for use with DNA Helpdesk

Fri, 28 Sep 2006 14:28:23 GMT

The NetSupport DNA Helpdesk product uses the Crystal Reports engine to generate and display the reports within the Helpdesk. Within the Reports management section of the Helpdesk you have the ability to upload your own custom reports to the Helpdesk. These reports must be a Crystal Report file created with Crystal Reports version 9 or later.

How do I find out the version of my NetSupport product

Tue, 12 Jun 2006 17:03:42 GMT

How do I find out the version of my NetSupport product?

How do I find the Version of NetSupport DNA Helpdesk?

Tue, 12 Jun 2006 17:03:16 GMT

How do I find out the version of my NetSupport DNA Helpdesk installation?

How do I find out the Serial number of my NetSupport Product

Tue, 12 Jun 2006 16:55:13 GMT

It is possible to discover your serial number and other license details for each of the NetSupport Products please follow the instructions for each NetSupport product below for details on how to check your serial number.

Moving a NetSupport DNA Helpdesk installation to new Hardware

Wed, 4 Apr 2006 12:37:51 GMT

This document describes the recommended procedure for moving a NetSupport DNA Helpdesk Installation from one machine to another. This may be necessary when hardware is replaced or the NetSupport DNA system outgrows the hardware on which it is currently installed.

DNA Helpdesk Inventory Update

Tue, 5 Dec 2005 17:30:34 GMT

After installing DNA version 2.5 it is necessary to update the Inventory components for DNA Helpdesk. The DNA helpdesk will not function correctly until this update has been applied.

DNA Helpdesk Service Pack 3

Sat, 13 May 2005 11:49:31 GMT

Service Pack 3 for DNA Helpdesk 2.00 is now available. This service pack can be downloaded from the link at the bottom of this document. Service Pack 3 for DNA Helpdesk 2.00 can only be installed on a system that already has DNA Helpdesk 2.x installed, to upgrade a DNA Helpdesk 1.x installation to DNA Helpdesk 2.00 please download the full product from http://www.netsupportsoftware.com/down....

DNA Helpdesk Service Pack 2

Sat, 25 Feb 2005 11:34:01 GMT

Service Pack 2 for DNA Helpdesk 2.00 is now available. This service pack can be downloaded from the link at the bottom of this document. Service Pack 2 for DNA Helpdesk 2.00 can only be installed on a system that already has DNA Helpdesk 2.x installed, to upgrade a DNA Helpdesk 1.x installation to DNA Helpdesk 2.00 please download the full product from http://www.netsupportsoftware.com/down....

DNA Helpdesk 2.00 service pack 1

Fri, 16 Dec 2004 15:46:21 GMT

Service Pack 1 for DNA Helpdesk 2.00 is now available. This service pack can be downloaded from the link at the bottom of this document. Service Pack 1 for DNA Helpdesk 2.00 can only be installed on a system that already has DNA Helpdesk 2.00 installed, to upgrade a DNA Helpdesk 1.x installation to DNA Helpdesk 2.00.1 please download the full product from http://www.netsupportsoftware.com/d....

Verification of installed Microsoft hotfixes

Wed, 22 Jun 2004 14:31:44 GMT

NetSupport Manager and NetSupport DNA provide details on installed Microsoft hotfixes, where available information on whether the hotfix is installed correctly is also provided.

How to backup and restore the DNA or DNA Helpdesk Database

Fri, 13 May 2004 10:52:39 GMT

This document describes the procedure to backup and restore a NetSupport DNA or NetSupport DNA Helpdesk database using the osql utility that is installed with an MSDE installation

Manually creating the Helpdesk Virtual Directory in IIS

Wed, 13 Apr 2004 09:38:25 GMT

If the DNA Helpdesk installation program fails to create the Virtual Directory in IIS it may be required to do this manually. This can be done by following the procedure below

Helpdesk Logon Password not accepted for a new user

Fri, 12 Feb 2004 15:34:59 GMT

A problem has been identified in DNA Helpdesk, where a newly created users password is not accepted when they try and logon to the helpdesk for the first time. If the user then clicks on the forgotten your password link the password that is emailed to the users Email Address is incorrect and garbled.

DNA Helpdesk hangs during install when Anti Virus Software Installed

Tue, 9 Feb 2004 09:32:02 GMT

During the database creation stage of the DNA Helpdesk installation the may appear to stop without displaying an error message on machines with Norton Anti-Virus installed.

Type mismatch: session error when installing helpdesk

Sat, 30 Jan 2004 14:36:38 GMT

During the installation of DNA Helpdesk on a Windows 2003 server at the point where the database is created the following error message will be displayed:

Mirgating data from TCO Helpdesk to DNA Helpdesk

Fri, 29 Jan 2004 10:16:09 GMT

To assist in the Migration from TCO Helpdesk to DNA Helpdesk NetSupport Ltd have produced a tool to enable Tickets to be Migrated from TCO helpdesk to DNA Helpdesk.