NetSupport Manager - KB

Unable to Pin NetSupport Software Programs to the Windows 7 Taskbar

Sat, 11 Dec 2009 15:08:53 GMT

Windows 7 includes a feature that allows you to pin your most commonly used programs to the Taskbar. This is achieved by right clicking on the program shortcut and selecting Pin to Taskbar.

NetSupport Product Activation and Disk imaging (or cloning) software

Wed, 7 Jul 2009 09:51:17 GMT

The first time the following NetSupport Product components are launched they require activation either online or by telephone to verify the authenticity of the license key.

Is it possible to back up the Control Configuration Settings

Thu, 4 Jun 2008 15:18:21 GMT

It is possible to back up your NetSupport Manager Control configuration settings. This may be useful when you have several Controls where the same configuration is required, you simply want to back up the data in case of system failure or you wish to migrate your Control settings from one machine to a new installation of NetSupport Manager on another machine.

Configuring a NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Fri, 22 May 2008 11:25:58 GMT

Configuring NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Connecting to a Client that is or has been remote controlled using Remote Desktop

Thu, 19 Mar 2008 09:42:52 GMT

Prior to the release of NetSupport Manager version 10.30 if you connected an viewed a client that had previously been connected to using Remote Desktop this could cause NetSupport Manager to display a blank screen when trying to view the screen of a connected workstation.

NetSupport Manager Client Denial of Service Attack

Thu, 3 Oct 2007 09:04:25 GMT

A potential denial of service attack on the NetSupport Manager Client or the NetSupport School Student has been identified in lab conditions. This could potentially be used to prevent a NetSupport Manager or NetSupport School connection.

NetSupport Manager Client Vulnerability

Sat, 21 Sep 2007 09:09:14 GMT

A security vulnerability in the NetSupport Manager Client has been discovered in a lab envinonment whereby a NetSupport Manager Client communication session could be exploited to allow a remote computer to execute some commands.

Running the NetSupport Manager Control from a Portable Device

Wed, 18 Jul 2006 12:48:09 GMT

This document describes how it is possible to run the NetSupport Manager Control from a Portable Device such as USB Pen Drive, Thumb Drive or Flash Drive etc, thus eliminating the need to have the NetSupport Control installed on a particular workstation. This may be may be useful if the user of the NetSupport Control moves between machines or sites and wishing to keep their configuration.

Blank screen when viewing a Client that is also viewed using Remote Desktop

Wed, 18 Jul 2006 12:47:07 GMT

The known issue with NetSupport Manager and Remote Desktop (RDP) is resolved in NetSupport Manager 10.30, for details please see Connecting to a Client Machine that is or has been controlled using Remote Desktop

How do I convert a NetSupport Manager or NetSupport School EVAL to the full product?

Tue, 12 Jun 2006 17:07:50 GMT

If you downloaded an Evaluation of NetSupport Manager or NetSupport School and have now purchased a License you can run the NetSupport License manager as detailed below.

How do I find out the version of my NetSupport product

Tue, 12 Jun 2006 17:03:42 GMT

How do I find out the version of my NetSupport product?

How do I find out the Serial number of my NetSupport Product

Tue, 12 Jun 2006 16:55:13 GMT

It is possible to discover your serial number and other license details for each of the NetSupport Products please follow the instructions for each NetSupport product below for details on how to check your serial number.

Delay in browsing a NetSupport Gateway

Fri, 6 Apr 2006 10:53:07 GMT

It has been discovered that in 9.50F1 of NetSupport Manager, that when using a Gateway with a Proxy Server, you may experience a delay in Browsing the Gateway while the Control attempts to discover your proxy settings.

Capturing Printer Output from a Command Line Application

Thu, 1 Mar 2006 10:57:04 GMT

The Print Capture feature allows you to capture the printer output from the client machine and redirect this to the Control machine. For example, using this feature allows you to click print on the client machine and receive the document printed from the Control's Printer.

NetSupport Manager Client for Solaris

Thu, 1 Mar 2006 10:55:55 GMT

NetSupport have now made available a NetSupport Manager Client for Solaris SPARC 9.0 and later. This release is currently only available as a BETA release.

NetSupport Manager for Windows 64 Bit Platforms

Thu, 1 Mar 2006 10:55:44 GMT

NetSupport Manager version 9.5 includes a Client for Windows 64 bit on AMD platforms. 64 bit Itanium platforms are not currently supported.

No Gateway Icon shown in System Tray

Thu, 1 Feb 2006 09:07:18 GMT

It has been reported that after installing the NetSupport Gateway on a server based operating system that the Gateway Icon is not shown in the system Tray.

NetSupport Manager HTTP Port number change

Tue, 1 Aug 2005 11:18:02 GMT

In NetSupport Manager version 9.10 a change has been made to alter the default HTTP port number used for connections across the NetSupport Gateway. The reason for the HTTP port number change in NetSupport Manager 9.10 is due to improved functionality of the Gateway including support for connections through a Proxy server.

Support Tool - NetSupport Manager and NetSupport School

Fri, 19 May 2005 12:23:28 GMT

A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed, this Tool then collects and stores these details within a .Zip file.

Setting the Manager Client or School Student to store security keys using a higher level of encryption

Tue, 9 May 2005 10:20:12 GMT

From NetSupport Manager 8.60/NetSupport School/Inform 7.50f1 and onwards, there is a new client32.ini setting to activate a higher level of encryption for the client security key. This method uses DES encryption to protect the key and has been added due to the discovery of a security weakness within the client32 file.