Problems installing NetSupport DNA on Windows 2003 Server

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Summary

It has been brought to our attention that there is a problem installing NetSupport DNA onto a Windows 2003 Server machine. The error messages received are as follows:

Internal error 2753, DNADBWizard.exe

and

Error: - 1603 Fatal error during installation
Consult Windows installer Help (MSI.chm) or MSDN for more information

Details

In order to resolve the issue described above please follow the steps below:

1. Delete this registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{29556819-8ECB-4B45-9154-4E7221E8631D}

2. Delete this registry key HKEY_CLASSES_ROOT\Installer\Products\{91865592BCE854B41945E427128E36D1}

3. Reboot your machine

4. Run the attached instal.exe and browse to the folder C:\Program Files\NetSupport DNA\DNA\Client\Components and select the file Alphlsp.dll

5. Delete the install directory of NetSupport DNA (C:\Program Files\NetSupport DNA)

6. Go to www.netsupportsoftware.com and download the updated DNA setup file which will install correctly

 

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com

Applicable Product(s) : DNA 1.01 ,
Applicable Operating System(s) :, Windows 2003
Associated Files : instal.exe (37301kb)
Date Created : 15-1-2004 00:00:00
Date Modified : 16-1-2004 13:46:39
Revision Number : 3

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