Enabling NetSupport DNA to work with the Windows XP Firewall

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Summary

When Microsoft Windows XP Service Pack 2 is installed on to a machine, this service pack installs and enables by default the Windows firewall. The Windows Firewall in its default configuration will block all Network activity produced by NetSupport DNA.
In order for NetSupport DNA to function correctly on a machine that has the Windows Firewall enabled, the Windows Firewall Configuration must be modified.

Details

NetSupport have provided a utility that will configure the Windows Firewall to allow NetSupport DNA to function correctly. To use this utility follow the instructions below

To enable NetSupport DNA in the Windows Firewall Configuration
1. Download the ICFCONFIG.EXE File (link at the bottom of this page)
2. Run this utility on a machine with NetSupport DNA Installed using the following command
      ICFCONFIG -e DNA
3. This will create all the required entries in the Windows Firewall Configuration to allow NetSupport DNA to function correctly.

The ICFCONFIG utility can also be used to remove a NetSupport Product from the Windows Firewall Configuration see below for all the ICFCONFIG Command line options

 

Full Syntax for the ICFCONFIG utility

icfconfig [options] PRODUCT

options:
-e enable product in Windows Firewall
-d disable product in Windows Firewall
-r remove product from Windows Firewall

PRODUCT can be NSM, NSS, DNA or ALL
NSM - NetSupport Manager
NSM - NetSupport School
NSM - NetSupport DNA
ALL - Configures for all Installed NetSupport Products

Note:
The NetSupport DNA Client Discovery and Deploy tool uses Microsoft File and Print Sharing to Remotely install the NetSupport DNA Client. If you need to use NetSupport DNA Client Discovery and Deploy tool to deploy to a machine that has the Windows Firewall Enabled you must enable File and Print Sharing in the Windows Firewall Configuration.

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com

Applicable Product(s) : DNA 2.70 ,DNA 2.60 ,DNA 2.50 ,DNA 2.10 ,DNA 1.01 ,DNA 1.00 ,DNA 2.00 ,
Applicable Operating System(s) :, Windows XP
Associated Files : icfconfig.exe (127433kb)
Date Created : 18-8-2004 00:00:00
Date Modified : 24-8-2004 10:28:16
Revision Number : 3

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