DNA Helpdesk Service Pack 3

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Summary

Service Pack 3 for DNA Helpdesk 2.00 is now available. This service pack can be downloaded from the link at the bottom of this document. Service Pack 3 for DNA Helpdesk 2.00 can only be installed on a system that already has DNA Helpdesk 2.x installed, to upgrade a DNA Helpdesk 1.x installation to DNA Helpdesk 2.00 please download the full product from http://www.netsupportsoftware.com/downloads

This service pack is cumulative and includes all the fixes and updates from DNA Helpdesk service pack 2. For details of the update contained in DNA Helpdesk service pack 2 please see DNA Helpdesk Service Pack 2 (TD463)

Details

DNA Helpdesk Service pack 3 updates an existing DNA Helpdesk 2.x installation to version 2.00.3. This service pack contains the following updates.

• Fixed an Issue where the $TICKETURL$ parameter is not correctly populated in text format Emails
• Fixed an issue where required custom fields are not correctly handled a ticket is created by user that is not a Helpdesk Operator
• Fixed the sort order of Ticket Types when adding a new solution  
• Fixed a problem that caused a windows security dialog to be displayed when setting the Due Date using the calendar
• Fixed a problem with parameters in a report not being correctly populated
• Added Paging Ability in Ticket Lists
  With this service pack installed, the Ticket lists in DNA Helpdesk can be set to display a fixed number of records for each page. The options to set the number of records can be set on the Customise page from the Admin Menu.

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com

Applicable Product(s) : DNA Helpdesk 2.00 ,
Applicable Operating System(s) :, Windows 2000, Windows 2003, Windows XP
Associated Files : DNAHDSP3.exe (2143533kb)
Date Created : 12-5-2005 00:00:00
Date Modified : 12-5-2005 14:50:56
Revision Number : 2

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